Privacy Policy

1. Introduction

Welcome to apibet, an online betting platform committed to protecting the privacy and personal data of our users. This Privacy Policy ("Policy") describes how apibet ("we", "us", "our", "Company") collects, uses, stores, shares, and protects your personal information when you visit our website at https://apibet.cam, register an account, use our services, or otherwise interact with our platform.

We are dedicated to transparency and compliance with international data protection standards. By accessing or using apibet services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our data handling practices, please discontinue use of our services immediately.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together govern your use of apibet services. We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

2. Information We Collect

apibet collects various types of information to provide, maintain, and improve our services, ensure security, comply with legal obligations, and enhance your betting experience. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register an account with apibet, we collect personal information necessary to verify your identity, comply with regulatory requirements, and prevent fraud:

• Full Legal Name: Your complete name as it appears on government-issued identification documents
• Date of Birth: To verify you meet the minimum age requirement of 21 years
• Residential Address: Your complete address in Indonesia including street, city, province, and postal code
• Email Address: For account communications, security notifications, and customer support
• Mobile Phone Number: For account verification, two-factor authentication, and customer support via WhatsApp
• Government-Issued ID Documents: Copies of your Indonesian National Identity Card (KTP), passport, or driver's license for Know Your Customer (KYC) verification
• Proof of Address Documents: Recent utility bills, bank statements, or other documents verifying your residential address
• Photograph (Selfie): A recent photograph of you holding your identification document for identity verification purposes

2.2 Financial and Payment Information

To facilitate deposits and withdrawals, we collect information related to your financial transactions:

• Bank Account Details: Bank name, account number, account holder name for Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata)
• E-Wallet Information: Registered phone numbers or account IDs for OVO, DANA, GoPay, ShopeePay, LinkAja
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, and account balance changes
• Payment Method Verification Documents: Bank statements or screenshots proving ownership of payment methods used

Important: apibet does not store your full banking credentials, PIN codes, or passwords. All financial transactions are processed through secure, encrypted channels.

2.3 Account and Usage Information

We automatically collect information about your use of apibet services:

• Account Activity: Login history, betting patterns, game preferences, session duration, deposit and withdrawal frequency
• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• IP Address and Location Data: Your Internet Protocol (IP) address, geographic location (country, city), time zone settings
• Website Navigation: Pages visited, features used, clicks, time spent on pages, referral sources
• Customer Support Interactions: Records of communications with our support team via live chat, email, WhatsApp, or in-app messaging

2.4 Cookies and Tracking Technologies

apibet uses cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze website usage. Cookies are small text files stored on your device that help us recognize you when you return to our site. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

3. How We Use Your Information

apibet collects and processes your personal information for the following legitimate business purposes:

3.1 Account Creation and Management

• Create and maintain your apibet account
• Verify your identity and age to comply with legal requirements
• Authenticate your login credentials and secure your account
• Process account modifications, updates, and closure requests

3.2 Service Provision and Transaction Processing

• Process deposits, withdrawals, and betting transactions
• Credit winnings to your account and settle bets
• Apply bonuses, promotions, and loyalty rewards
• Facilitate communication between you and our customer support team
• Provide access to sports betting, casino games, slots, and togel draws

3.3 Security and Fraud Prevention

• Detect and prevent fraudulent activities, money laundering, and unauthorized account access
• Monitor betting patterns for collusion, bonus abuse, or terms violations
• Verify the legitimacy of payment methods and transactions
• Protect against cyberattacks, hacking attempts, and security breaches
• Enforce our Terms and Conditions and other policies

3.4 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Maintain accurate records for audit and regulatory reporting purposes
• Respond to legal requests, court orders, or government inquiries
• Fulfill tax reporting obligations where applicable

3.5 Communications and Marketing

• Send account-related notifications including deposit confirmations, withdrawal updates, and security alerts
• Provide customer support via live chat, email, WhatsApp, and in-app messaging
• Send promotional offers, bonus announcements, and special deals (with your consent)
• Conduct customer satisfaction surveys and collect feedback

You may opt out of promotional communications at any time by clicking the unsubscribe link in emails or adjusting your notification preferences in your account settings.

3.6 Service Improvement and Analytics

• Analyze website usage patterns to improve user experience and interface design
• Identify popular games, betting markets, and features to guide product development
• Troubleshoot technical issues and optimize platform performance
• Generate anonymized, aggregated statistics for business intelligence purposes

4. How We Share Your Information

apibet respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that facilitate deposits and withdrawals
• Game Providers: Software suppliers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe who provide games on our platform
• Data Verification Services: Third-party KYC and identity verification providers
• Customer Support Tools: Live chat platforms, ticketing systems, and communication services
• Cloud Hosting and IT Infrastructure: Servers, databases, and content delivery networks that host apibet services
• Analytics and Tracking Services: Website analytics tools that help us understand user behavior

All service providers are bound by confidentiality agreements and are authorized to use your information only as necessary to perform services on our behalf.

4.2 Regulatory and Legal Authorities

We may disclose your personal information to government agencies, regulatory bodies, law enforcement, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Protect the rights, property, or safety of apibet, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Enforce our Terms and Conditions or other agreements

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent to do so. You may withdraw such consent at any time by contacting our support team.

5. Data Security Measures

apibet is committed to protecting your personal information through industry-standard security measures:

5.1 Technical Security

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit Secure Socket Layer (SSL) encryption—the same standard used by financial institutions
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems
• Password Protection: Account passwords are hashed and salted using strong cryptographic algorithms; we cannot retrieve your password in plain text
• Two-Factor Authentication: Available as an optional security layer for account login and withdrawals

5.2 Organizational Security

• Access to personal data is restricted to authorized employees on a need-to-know basis
• All staff members are trained on data protection principles and confidentiality obligations
• Regular security audits and penetration testing to identify vulnerabilities
• Incident response procedures to address data breaches promptly

5.3 User Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Do not use public or shared computers to access your apibet account
• Log out of your account after each session, especially on shared devices
• Report suspicious activity or unauthorized access immediately
• Keep your email account secure, as it is used for password resets and notifications

6. Data Retention

apibet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status and for 7 years after account closure to comply with financial record-keeping requirements
• Transaction Records: Retained for at least 7 years as required by financial regulations and tax laws
• KYC Documents: Retained for 7 years after account closure for regulatory compliance and anti-money laundering purposes
• Communication Logs: Customer support interactions retained for 3 years for quality assurance and dispute resolution
• Marketing Communications: Opt-out preferences retained indefinitely to honor your choices

After the applicable retention period expires, we will securely delete or anonymize your personal information. Some information may be retained in anonymized or aggregated form for statistical analysis, research, or business intelligence purposes, which cannot be used to identify you personally.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your information directly in your account dashboard. For a comprehensive data export, contact our Data Protection Officer at [email protected].

7.2 Right to Correction

If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request corrections. You can update most information directly in your account settings. For changes requiring verification (such as name or date of birth), contact customer support.

7.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We may be required to retain certain data for legal, regulatory, or legitimate business purposes such as fraud prevention, financial record-keeping, or resolving disputes. To request account deletion, contact [email protected].

7.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider. Contact our Data Protection Officer to request a data export.

7.5 Right to Object and Restrict Processing

You may object to certain types of data processing, including direct marketing communications. You can opt out of promotional emails by clicking the unsubscribe link or adjusting your notification preferences in your account settings.

7.6 Right to Withdraw Consent

Where we process your data based on consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require additional information to verify your identity before processing your request.

8. International Data Transfers

apibet primarily serves Indonesian players and stores data on servers located in secure data centers. However, some of our service providers and partners may be located outside Indonesia, which may result in your personal information being transferred to, stored in, or processed in other countries.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions by relevant authorities, or other lawful mechanisms to protect your information. By using apibet services, you consent to such international data transfers as necessary to provide our services.

9. Children's Privacy

apibet services are strictly intended for users who are 21 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. If we become aware that we have collected information from a minor, we will immediately delete such information and close the associated account.

If you believe a minor has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, including game providers, payment processors, and social media platforms. This Privacy Policy applies only to apibet services. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. Clicking on third-party links or enabling third-party connections may result in those parties collecting or sharing information about you. We do not control these third-party websites and are not liable for their privacy practices.

11. Changes to This Privacy Policy

apibet reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page
• Provide prominent notice on our website
• Send email notification to registered users (for significant changes)

Your continued use of apibet services after the effective date of the updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

We take all privacy concerns seriously and will respond to your inquiry within 48 hours. For urgent matters related to account security or suspected data breaches, please contact us immediately via live chat for the fastest response.